NZ woman finds glass in Kit Kat

A woman from Auckland got a nasty surprise the other day when she bit into a chunk of glass and possibly even ingested another while munching on a Kit Kat Chunk.

The woman,  Lisa Cruse, who alleges she cut her gum on a 2cm diamond shaped shard is demanding a total recall of this popular chocolate bar.

According to Cruse, she had requested that Nestle, the manufacturer of Kit Kats, be completely recalled to eliminate the risk of children suffering the same fate.

So far, however, she claims to have received mixed messages from the company.

Apparently Cruse called the Nestle NZ customer services hotline on Sunday to register her complaint only to find the hotline unmanned at the weekend. After uploading a photo of the offending glass shard to their Facebook page, (which was subsequently removed) she eventually received a telephone call from a customer service representative who is supposed to have told her to place the glass in water.

'She said it was 'hard candy' and insisted I put it in water to see if it would dissolve' stated Ms Cruse.

After informing Nestle that the glass shard failed to dissolve in water, Cruse later received a telephone call from Nestle's head of communications informing her that 'the CEO was away till next week, and that my request for a recall would be investigated'.

In a later call Nestle are alleged to have requested she said send them the piece of 'foreign matter' for analysis. However as yet Cruse has refused to do so, on the basis that she does not want to give up the only piece of 'evidence' she has to support her claim so eaily.

'The woman kept saying the glass would have to be analysed to see what it was but I told them it was unquestionably glass, which could cause all sorts of internal damage to a child, and I'll definitely be hanging on to it until I get some answers' a defiant Ms Cruse proclaimed.

Ms Cruse is also believed to have kept the bar's wrapper, recorded its best before date and all relevant information that she believes would help in ensuring no one else risked ingesting glass when eating a Kit Kat.

Article posted by Spencer Samaroo, Managing Director, Moo-Lolly-Bar. A true chocoholic, he also is chief editor of I Love USA Candy.